Frequently Asked Questions

ING InsideBusiness

  • How to get access

    Our answer

    • The login to ING InsideBusiness will be linked to an individual of your choice from your company. Registration is limited to 2 users per company.
    • Every user has to provide personal information on the User Access Form and a copy of his/her ID card or passport. The form is available on JAO’s website on the section Support/Resource center/Financial information: http://www.jao.eu/sites/default/files/2021-05/ING_InsideBusiness_UserAccessForm.pdf
    • Note that the form has to be filled out electronically, signed by a company’s legal representative and the ID/passport needs to contain a visible signature.
    • Both documents have to be submitted via the Service desk of  JAO (https://servicedesk.jao.eu).
    User Access Form

     

  • Registration process

    Our answer

    Once JAO collects the user access form duly filled in and signed together with a copy of the user’s ID card or passport, the registration process can start:

    1. JAO’s corporate administrator will initiate the process by creating the user on ING’s InsideBusiness platform.
    2. The user will then receive his/her I-Dentity package containing an I-Dentity card together with the card reader by mail. The user will need to sign an acceptance form (included in the package) and send it by email to ibp.cards@ing.com
    3. Upon receipt of the signed acceptance form and some security checks, the user’s I-Dentity card will be activated.
    4. The user will be able to log in.

  • Technical Support

    Our answer

    • You need to contact the support team of ING in the following situations:
      • Forgot your password
      • I-Dentity card is blocked (after several wrong connection attempts)
      • I-Dentity card/card reader is stolen, lost or can no longer be used

     

     

  • User Guide

    Our answer

     ING Inside Business is a view-only platform, therefore users will only be able to see their balances, produce and download bank statements. In order to do so, the process is as it follows:

    • Log into ING InsideBusiness: at the home page on InsideBusiness portal (the administrative part of the tool)  https://insidebusiness.ingwb.com/access#/view_user_details
    • Click on InsideBusiness Payments in order to have access to your account:
    User Guide

     

    • Click on reporting on the top left side of the screen:
    User Guide

     

    • Here you can view the balances of your accounts, the transactions related or create reports:
    User Guide