Resource center

Registration Steps

Step 1 – Creating your Support Hub account

For us to support you best in your future endeavours, you need to have access to the JAO Support Hub to be able to open tickets with us.

• Follow this link to have the full guide to registration. Go to support.jao.eu and select Register, then provide your company and contact details to request access.

Step 2 - Complete the onboarding flow

After signing in, you complete a guided six-step flow:

1. Contact details – your company information and the contacts for the General correspondence, Financial, Operational and Commercial roles, plus your Primary Authorised Person.
2. Auctions – choose whether to take part in explicit auctions and transfers of long-term transmission rights, or transfers only, and provide your corporate bank account details.
3. Supporting documents – upload your Commercial Extract, Beneficial Owner Structure and Certificate of Bank Account details, each within its validity window, together with the required identification documents.
4. Allocation rules – accept the allocation rules for the borders you wish to participate on.
5. Generate agreements – JAO generates your Participation Agreement, and your Financial Agreement if applicable. Choose a signature method: handwritten (returned by post), electronic (QES), or DocuSign.
6. Closure – complete your submission. JAO reviews it for completeness, requests anything still outstanding, and — once everything is in order — countersigns and returns your agreement(s).

Documents that are not in English must be accompanied by a certified English translation, and electronic signatures are accepted only where a qualified electronic signature (QES) is used. For handwritten signatures, return the signed originals by post to: 

JAO S.A. 
2 rue de Bitbourg
L-1273 Luxembourg-Hamm
Grand Duchy of Luxembourg.

Step 3 – After registration

Once your registration is complete, the following can be arranged through the Support Hub:

• Registering users to the Allocation Tool (eCAT).
• Providing a bank guarantee as collateral.
• Access to ING Inside Business for read-only statements, and Inside Business Payments for withdrawing available funds.

See the Registration Guide for the documents required and the details of each.

Adding users to the JAO Support Hub

The person who initiates the registration automatically receives a JAO Support Hub account. Additional users for your company are added by creating a request through the Support Hub, and JAO will add them shortly after receiving it. A new role, Primary Authorised Contact, will be introduced soon: that person will be able to add new users directly, without needing to raise a request.

Requesting a user account in the trading platform

In order to create a user account in our Allocation Tool (eCAT), we need to receive the following documents:

• User Account form
  • Electronically filled forms can be accepted with handwritten or valid electronic signatures (all the signatures should be in the same format).
  • It has to be signed by the user and the company representative(s) (just like Participation and Financial Agreements)
  • We accept digital copies
• The public part of the electronic certificate.
  • Information about the certificate requirements as well as the approved certificate issuing authorities can be found here.

Credit limit

You can credit your ING account with enough capital to be able to bid on your desired auctions, or set up a bank guarantee to serve as collateral.

Registration and Modification Forms

On the right download list you may find:

1. All the related forms to be able to register with JAO or to terminate the agreements

2. Amendment forms to be used for updating existing documents already submitted to JAO.

Collaterals and Auction Tool Forms

On the right download list you may find:

1. Forms for collateral management (Bank Guarantee, funds transfers);

2. Forms to request or modify user access to the auction tool (eCAT).

3. Form to request read only access for the ING business account:

If you wish to have an online read-only access to ING Inside Business, it is important to mention that the login will be linked to an individual of your choice from your company. This user has to provide personal information on the user form and a copy of his/her ID card or passport.

There will be no additional cost for the access to ING Inside Business, as it is web-based and can be accessed from a computer, tablet or phone.

Registration for ING Inside Business is not mandatory, however we won’t be able to provide bank statements upon request.

Short Term Allocation Rules

All the applicable allocation rules related to our short term (daily, shadow, intraday) auctions are available here.

Supporting Documents

Supporting documents related to the allocation rules can be downloaded here.

Archive

All approved rules for allocation of transmission rights in 2017, 2018, 2019 and 2020 are available to download here.

Allocation Rules by Border and Type of Capacity Product

Invoicing Process

Our information package on the invoicing process clarifies the calculation of monthly instalments and the number of instalments that can be included in the first invoice of a capacity product. It also explains the monthly netting calculation of allocations and compensations.

Invoicing Calendar

The auctions’ invoicing calendar attached is based on the Luxembourgish calendar of public holidays and contains all important invoicing dates, so you can anticipate when your invoices are due and when you will be paid in case of a selfbilling for each month of the year.

Collateral

Our credit limit documentation consists of a Credit Limit Presentation as well as a Credit Limit Calculation.

Company Data

Trade and Companies Register (RCS) identification number: B142282

VAT identification number for the reverse charge mechanism: LU229 026 29

Our finance team is available for any question you may have on our Service desk.